Portakabin konstructaConnect:
Subscribe to me on YouTube
Site Map
close-widget
  • 0845 355 3443*


Konstructa Hire Launches Ground-breaking New Customer Charter

23/05/2012

Konstructa Hire has launched a unique new Customer Charter in a bid to set a new benchmark in the construction industry. 

The innovative new Charter promises to deliver in five key areas and includes the groundbreaking on time delivery pledge to provide a week’s free hire in the unlikely event site accommodation is ever not delivered on the agreed contract date.

Commenting on this pledge, David Griffiths, General Manager of Konstructa Hire, said: “Customer survey results demonstrate we already meet the expectations of the vast majority of our customers, but we wanted to go a step further and provide even greater peace of mind with our pioneering new customer charter. This demonstrates our commitment to our customers and will ensure the standard of our service remains at the forefront of all our staff’s minds. 

“We also understand that time is money and that in these tough economic times budgets are tighter than ever, so rather than just launch a Customer Charter we’ve gone one better with our revolutionary week’s free hire pledge. As far as we know, no other site accommodation company makes such a commitment, which is further evidence of our confidence that Konstructa Hire can truly deliver. In fact 99.5% of Konstructa Hire buildings were delivered on time over the last five years.” 

The unique Customer Charter has been drawn up to ensure that customer satisfaction remains a core focus of all the regional Hire Centres based across the UK. As well as the pledge, it outlines the minimum standards customers can expect when hiring site accommodation from Konstructa Hire. This includes iron-clad delivery dates, comprehensive quotations with no hidden costs, local service by local people, buildings manufactured in-house and a modern fleet that meets the latest health, safety and environmental standards including the ISO 14001 accreditation.

Click here to download our Customer Charter

Analysis of Konstructa Hire’s performance over the past year reveals that building quality achieved a 90 per cent satisfaction rating, whilst 92 per cent of customers believe the firm offers excellent value for money. The new Charter underscores a bold step of making a notable commitment to improving service levels even further and endeavouring to reach 100 per cent customer satisfaction by delivering every project on time and to the highest standard.

Click here for more information about the Customer Charter and to download your free copy.

 





Quicklinks

Free Downloads

Contact Us


Snel-Contact

Portakabin (Site Accomodation) Limited
Yorkon House
New Lane
Huntington
York
YO32 9PT

  • SGS
  • BSI
  • UKAS
  • Government Procurement Service
  • Konstructa

Calls to 0845 numbers will be charged at 5p per minute plus your phone company's access charge.

©
Portakabin 2017  |  Portakabin (Site Accomodation) Limited, Yorkon House, New Lane, Huntington, York, YO32 9PT  |  Tel 0845 355 3443  Fax 0845 355 5444
Registered company number 5900419