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Construction industry gives Konstructa Hire top marks for customer satisfaction


Konstructa Hire has been awarded ratings of more than nine out of ten by customers for every aspect of its customer service in the past year. Customer satisfaction interviews conducted during 2011 have revealed an overall average customer satisfaction rating of 9.3 out of 10.

What’s more, the company’s success in completing projects on time and on budget was rewarded with an average score for service delivery of 9.4, and the same average score was achieved for building quality. Certain service aspects were rated even more highly, for example the courtesy of Konstructa Hire staff earned an average rating of 9.7 out of 10.

David Griffiths, Konstructa Hire General Manager, says: “We believe the best way to gauge how successfully we are fulfilling our service promises is simply to ask our customers. The exceptionally high scores we received from them last year reflect the high level of service provided by our depots across the country. We constantly monitor the results of our customer satisfaction surveys to identify areas for improvement, and we always act on practical feedback from our customers.”

The result of such positive feedback for 2011 is that Konstructa Hire has achieved an impressive Net Promoter Score of 85%. That means the majority of its customers would actively recommend Konstructa Hire to colleagues and friends. Research has shown that the most successful companies tend to have a Net Promoter Score of somewhere between 50% and 80%.

Customer feedback will remain a valuable tool for Konstructa Hire, enabling it to maintain and enhance its excellent service delivery, product quality and reputation in the market. Any feedback or suggestions can be sent directly to service@konstructa.co.uk.  


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